Update 23 March 2020 - Revised 16 April 2020
We appreciate customers, visitors and supporters of Hamilton Park may have some questions around COVID-19 and how the precautions around the virus has affected the racecourse. We have collated some answers below, and we will continue to update this page as new information become available.
I have booked for a racing fixture later in the 2020 season - can I have a refund?
Currently, horse racing is still scheduled to go ahead from June onwards. We will of course be communicating to our customers if this changes. Although no refunds are currently being offered for fixtures taking place from June onwards, as these fixtures are currently still going ahead, we would be happy to transfer your booking to another date later in the year. If you would like to transfer to another date please email firstname.lastname@example.org with your booking reference number and full name, indicating the fixture date that you'd like to transfer to. For more information please refer to our Terms & Conditions.
I have booked hospitality for a racing fixture in the 2020 season - can I have a refund?
At the moment, our racing fixtures in May have been cancelled and the team will contact bookers directly. If we are advised by the Governing bodies to cancel further fixtures, we will be happy to transfer your hospitality booking to another date, where available, or offer a refund. For more information please refer to our Terms & Conditions.
What will happen with regards to my Annual Members Badge?
We fully appreciate that this may have an effect on your Annual Membership and that you will be unable to join us at suspended fixtures. Please rest assured that we are incredibly grateful for your continued support and we are currently working on a plan to make sure that you are able to continue to enjoy fantastic value when you come racing with us. We will be in touch in due course with more details and ask for your patience and understanding whilst we get this information prepared.
I have booked a non racing event, has this been cancelled?
No, this event has not been automatically cancelled. Due to the advice and guidelines we have all been given from the Government regarding social distancing, we would encourage you to contact us if your event is due to take place between now and the end of April. Please be assured that you will be eligible to transfer or reschedule your event to a later date in the year, subject to availability, or receive a refund.
Can you please confirm Hamilton Park's policy on refunds if events are cancelled due to Coronavirus?
If any of our racing fixtures are suspended or cancelled due to the Covid-19 pandemic, all customers will be able to transfer their bookings/tickets to an alternative date later in the season, or receive a full refund. At this stage, all fixtures from June onwards are currently going ahead but we will of course be communicating to our customers if this changes.
Will your horse racing fixtures and Live Music events after the end of April still go ahead?
Currently, the British Horseracing Authority have suspended all horse racing fixutres in Great Britain with public attendance until the end of May. All other 2020 horse racing fixtures and Live Music events at this stage are currently going ahead as normal and are open to the public. We are, of course, continually monitoring this situation and be rest assured that the health and wellbeing of our staff and our loyal customers is and always will be our top priority and we will continue to take and follow the advice given by Governing bodies. We will be in touch with our customers if this changes, with updates and advice via our website and social channels.
We would like to take this opportunity to thank everyone for their continued support during these difficult time. Stay safe everyone, and please make sure you all follow the advice we are being given. If you need any further advice or help visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for the latest information.