Frequently Asked Questions – Phased return of crowds

Frequently Asked Questions – Phased return of crowds

Q: Where will I be able to access with a general admission ticket?
A: General admission tickets will include access to all outdoor areas, and the following indoor areas, Reds Wine Bar, Braveheart Bar, The Hill 'Outside' servery and the William Hill betting shop.

Q: Are discounted advance tickets available?
A: Yes, advance tickets will be available to purchase at a discounted price up to 7 days before a fixture.

Q: Can I purchase tickets on the day at the gate?
A: Tickets must be purchase in advance, from our website. No tickets will be sold at the gate, on the day.

Q: When will I receive my tickets?
A: E-tickets will be sent out the email addresses supplied within the track and trace information, and will be sent no later than two days before the fixture date.

Q: What is the track and trace information and why is it required?
A: To support the Government's Contact Tracing scheme, you are required to complete the necessary track and trace information. Please note we are unable to issue your e-tickets without this information. You will be asked for the name of each person attending, their email address, contact telephone number, postcode and mode of transport.

Q: How many people are allowed to attend?
A: We are in discussions with our Local Authority and Safety Advisory Groups as to the number of people in attendance.

Q: Will bars and food outlets be open?
A: Yes, general admission ticket holders will be able to access the following Reds Wine Bar, Braveheart Bar and The Hill 'Outside' servery. There will also be outdoor food and drink outlets available.

Q: Will there be alcohol on sale?
A: Yes, there will be facilities serving alcoholic drinks.

Q: Are there any restrictions regarding food and drink consumption?
A: Racegoers may now purchase and consume food and drink whilst standing and moving around the site. Seated consumption and table service is NO longer required.

Q: Will social distancing be in place?
A: In line with Government guidelines, there is no longer a requirement for social distancing.

Q: Will I be required to wear a mask?
A: Yes you will be required to wear a mask on arrival, when moving around indoor areas unless you are sitting down eating or drinking as well as when within the toilet facilities.

Q: Will there be hand sanitising stations?
A: Yes, we will have hand sanitising stations available throughout the site.

Q: Do I need to have proof of my Covid vaccination for entry?
A: No, we do not require proof of vaccination for entry to Hamilton Park.

Q: Do I need to take a Lateral Flow Test to gain admission?
A: Whilst these are not mandatory, we do encourage our customers to take a lateral flow test before attending as part of our Code of Conduct.

Q: Where are the entry and exit points?
A: All access to the racecourse for general admission ticket holders will be via the main turnstiles entrance. The exit route will be clearly marked. Hospitality guests, Owners and Annual Members will be able to use Dukes Entrance and Car Park and access the course via the relevant entrance in that area.

Q: Will there be wet weather cover?
A: The canopy of the Grandstand provides some protection in the event of wet weather. Umbrellas are permitted.

Q: Is there parking?
A: Parking is available for general admission ticket holders in the main public car park with overflow provisions available locally. Owners, members and hospitality guests will be able to park in Dukes Car Park.

Q: Is there an ATM on-site?
A: Yes we have an ATM on-site. However, we would encourage cashless transactions where possible.

Q: Can I view the Parade Ring?
A: Yes, viewing access of the Parade Ring is available.

Q: Will racecards be available?
A: Yes, racecards will be available to purchase on the day.

Q: Can I bring children?
A: Yes, children are allowed to attend the raceday, but they must have a ticket, purchased in advance.

Q: Will I be entitled to a refund if the event is cancelled?
A: If you purchase a ticket/hospitality package, Hamilton Park reserves the right to transfer, refund or upgrade you at any point based on any specific capacity restrictions or venue zoning protocols. Importantly, to give you reassurance when booking, any customer who purchases a ticket/hospitality package for a future fixture will be entitled to a transfer or full refund if the event is cancelled.

Contact Us

Contact our specialized team for more information.

Should your enquiry relate to non-raceday events, your details and message will be passed to our catering partner.

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