Frequently Asked Questions – Phased return of crowds

Frequently Asked Questions – Phased return of crowds

Q: Will social distancing be in place?
A: Yes, strict social distancing will be in place throughout the site, in line with Government guidelines

Q: Will I be required to wear a mask?
A: Yes you will be required to wear a mask on arrival, when moving around indoor areas unless you are sitting down eating or drinking, and when standing under the canopy of the Grandstand.

Q: Will I be entitled to a refund if the event is cancelled?
A: If you purchase a ticket/hospitality package, Hamilton Park reserves the right to transfer, refund or upgrade you at any point based on any specific capacity restrictions or venue zoning protocols. Importantly, to give you reassurance when booking, any customer who purchases a ticket/hospitality package for a future fixture will be entitled to a transfer or full refund if the event is cancelled.

Q: Where are the entry and exit points?
A: All access to the racecourse will be via the main turnstiles entrance. The exit route will be clearly marked.

Q: Where will I be able to access with a general admission ticket?
A: General admission tickets will include access to the outdoor areas only. With the exception of the William Hill betting shop. Internal areas are currently reserved for seated hospitality service. View our revised site map.

Q: Will bars and food outlets be open?
A: Access to indoor facilities will be restricted and all food and drink is to be consumed outdoors and only whilst seated unless you have a booked table within a designated hospitality facility. Racegoers will be encouraged to remain seated whilst consuming food and drink and there will be additional seating on the lawns.

Q: Will there be alcohol on sale?
A: Yes, there will be outdoor facilities serving alcoholic drinks.

Q: Will there be wet weather cover?
A: The canopy of the Grandstand provides some protection in the event of wet weather, however racegoers are requested not to gather with more than those within their social bubble. Umbrellas are permitted.

Q: How many people can sit at a table in hospitality areas?
A: There is a maximum of 6 people from 3 households per table, in line with the Government level 2 guidelines. This will be reviewed in line with the Government levels review.

Q: Is there parking?
A: Parking is available in the main public car park with overflow provisions available locally.

Q: Will there be hand sanitising stations?
A: Yes, we will have hand sanitising stations available throughout the site.

Q: Will racecards be available?
A: Yes, racecards will be available to purchase on the day.

Q: Can I cheer on my horse?
A: We would encourage racegoers to refrain from shouting where possible.

Q: Can I bring children?
A: Yes, children are allowed to attend the raceday, but they must have a ticket, purchased in advance.

Q: Are discounted advance tickets available?
A: Yes, advance tickets will be available to purchase at a discounted price up to 7 days before a fixture.

Q: Will there still be facilities for Annual Members?
A: Yes, we are working hard to ensure that there is a suitable facility available for members.

Q: Can I view the Parade Ring?
A: Yes, viewing access of the Parade Ring is available.

Q: Is there an ATM on-site?
A: Our ATM is currently unavailable; however you will be able to obtain cashback from the Tote.

Q: If I don’t want to attend the fixture due to the restrictions, how do I request a transfer or refund?
A: If you wish to transfer your tickets to a future date or request a refund, then you can email or contact us on 01698 283 806

Contact Us

Contact our specialized team for more information.

Should your enquiry relate to non-raceday events, your details and message will be passed to our catering partner.

Close Menu